Aircraft Technical Support increases our aircraft reliability by trouble shooting, reviewing reliability data, and setting up maintenance actions to proactively minimize out-of-service aircraft events. GTA is poised in the coming months and years to greatly grow its fleet and footprint. Technical support offer users assistance in solving certain common problems. In general, technical support provides assistance in relation to aircraft or service issues, rather than providing instruction, product provision or customization, or other support services. GTA provides technical assistance, either included in the price or for an extra fee, for the services or goods they provide. Depending on the situation, various technologies can deliver technical support. Direct questions can be answered, for example, by telephone calls, SMS, online chat, help groups, e-mail or fax; basic software issues can be addressed by telephone or, increasingly, by using remote access repair services; it may be appropriate to fix more complex hardware problems in person.


CALL IN: This form of technical support is very common. “It is also known as the IT help of “Time and Materials” (T&M); for a pre-negotiated rate, the payment of the materials and technician service fee falls on the client.

MANAGED SERVICES: A list of well-defined services, with well-defined “response and resolution times” for a fixed rate or flat fee, will be received on an ongoing basis. Services offered could be 24/7 server monitoring, 24/7 support desk, and the like. When issues may not be fixed remotely, which can require on-site visits.

BLOCK HOURS: This is a prepaid support system where a certain amount of time is paid by the client, which can be used per month or per year. This enables clients to flexibly use the hours without the hassle of paper work or multiple bills.